item Refueler – Support & FAQ

General Questions

What is Item Refueler?
Item Refueler is a simple inventory listing app that helps vendors and clients manage items, stock levels, and product data across devices.
Who is this app for?
It’s built for vendors, shopkeepers, sales teams, and anyone who needs to track or share item data easily.
Is the app free to use?
Yes. Item Refueler is completely free with no hidden costs or in-app purchases.
Is an account required?
Yes, you must sign up with an email and password to use the app and sync your data securely.
Why do I need to sign up?
To protect your item data, allow syncing between devices, and ensure backup and recovery in case you switch devices.

How do I add a new item?
Tap the “Add Item” button, enter the details (name, category, quantity), and save.
Can I organize items into categories?
Yes. You can create custom categories and assign items accordingly.
How do I edit or delete an item?
Tap an item to edit it, or swipe left to delete it from your list.
Can I duplicate items?
Yes. Use the "Duplicate" function on an item to create a quick copy.
Is there a way to search through my items?
Yes. Use the search bar to quickly find items by name or category.

Can I share my item list with others?
Yes. You can export your item list as a text file or PDF and share it via email or messaging.
Can I access my items on another device?
Yes. As long as you're logged into the same account, your data will sync across devices.
Does it work offline?
Yes. You can add and update items offline. Changes sync automatically when you're back online.
Is there a backup of my data?
Yes. All your data is securely backed up and can be restored if you reinstall the app or switch devices.
How often does the app sync?
The app syncs automatically when connected to the internet and upon making changes.

Is my data private?
Yes. Your data is never shared or sold. It is encrypted and stored securely.
What data do you collect?
Only your email and the item data you manually input. No tracking or advertising data is collected.
Can I delete my account?
Yes. You can request account deletion from the settings screen or contact support.
How can I export my data?
Use the export function to generate a list of your items in CSV, text, or PDF format.
What happens if I forget my password?
You can reset it from the login screen using the “Forgot Password” option.

The app is not syncing. What should I do?
Make sure you're connected to the internet. If issues continue, try logging out and logging back in.
The app crashed. Will I lose my data?
No. Your data is saved locally and backed up. Restart the app to continue.
I can't log in.
Double-check your email and password. If you're still having trouble, reset your password or contact support.
Exported file is empty or incorrect.
Ensure you have items saved and selected for export. Try exporting again or restarting the app.
How can I contact support directly?
Email us at support@itemrefueler.com or visit our website’s contact form.